epcsouth.com - Terms & Conditions
1. Instructions and Charges
1.1 All instructions of the Client are confirmed in this document or in writing between epcsouth and the client or their representative or agent. Any material amendments to the Conditions of Engagement or original instructions will also be confirmed in writing. Epcsouth is a trading name of St Manor Ltd.
1.2 The Client will pay epcsouth the fee set out overleaf plus vat at the prevailing rate. Please make your cheque payable to epcsouth. A receipted invoice will be sent with our report. If an additional fee is incurred for unexpected research, documentation or travelling we will inform you as soon as possible.
1.3 Liability for Fee.
The Client is liable to pay the fee and expenses plus VAT. The Client is defined as the person having a relevant interest in the property, any person given written permission by epcsouth to use the report; the Directors of any Company which has an interest in the relevant property; the person owning any shares in the Company which has an interest in the relevant property, the person giving the instructions and accepting these terms of business and the person or Company or Directors on whose behalf they are signed, and all or any of them joint and severally.
2. The Service
2.1 Our Assessor will provide to the Client an Energy Performance Certificate and Recommendation Report based on an inspection of the property and consideration of relevant documentation. The Assessor will be an appropriately qualified person who is a member of the National Energy Services Accreditation Scheme or such other approved accreditation scheme as is considered appropriate.
2.2 The Assessor will arrange, through the Accreditation Scheme, for the report to be lodged on the central database as required by legislation.
2.3 Our inspection and any research will be carried out having regard to any guidance issued by the Accreditation Scheme. The Assessor will use his own discretion as to the extent of the inspection and research having regard to health and safety considerations, the practicality of such inspection and reasonable time for research. The inspection will be restricted to gathering information for the preparation of the Energy Performance Certificate.
2.4 The Energy Performance Certificate will be produced using software approved by the relevant government department and Accreditation Scheme, for the production of such certificate. The client accepts that the Assessor has control over data inputs but not the functioning of the software, the defaults included within the software or the effect of any errors or defaults in the software on the contents of the Certificate, including the rating given to the property.
2.5 Following provision of the Certificate and Report, our Assessor will be prepared to discuss its contents with the Client or their representative.
2.6 The Assessor shall, unless otherwise expressly agreed, rely upon information provided by the Client and/or the Client's legal, professional or technical advisors relating to the extent, age, construction and division of the buildings, service installations and all other relevant matters.
2.7 The Assessor will rely on the assumption that all information provided by the Client and any or all of their advisors or employees is complete and correct.
2.8 Complaints.
This Company operates a Complaints Handling Procedure that is available on request.
